#55: Strategic Projects and Customer Experience Insights in Supply Chain

Español:

Tania es la Directora de Operaciones Logísticas y Servicio al Cliente de General Mills con sede en Brasil. Es una ejecutiva con más de 20 años de experiencia en cadena de suministro, farmacéutica y bienes de consumo. Antes de esta asignación, Tania fue Líder Regional de la Cadena de Suministro para Sudamérica para Zoetis durante más de 4 años y Gerente de la Cadena de Suministro de Diabetes y Cuidado de la Vista para América Latina en J&J. Anteriormente estuvo en el FMCG en Marte como Gerente Sr de Supply Chain: Logística, Atención al Cliente, Planificación y Comercio Exterior – Choco & Food; y anteriormente en Ferrero como Gerente de Desarrollo de la Cadena de Suministro BRA y Cono Sur. En los primeros años trabajó para Pernod Ricard como responsable de Proyectos y Planificación Logística y para Phillip Morris en Proyectos de Ventas y Distribución. Comenzó su carrera como Coordinadora de Planificación y Ventas en América Latina Logistics.

English:

Tania is the Director of Operations Logistics & Customer Service at General Mills based in Brazil. She is an Executive with over 20 years of expertise in Supply Chain, Pharma, and FMCG. Before this assignment, Tania was the Supply Chain Regional Leader for South America for Zoetis for over 4 years and the Supply Chain Manager of Diabetes & Vision Care for Latin America at J&J.  Previously, she was in the FMCG in Mars as Sr Manager of Supply Chain: Logistics, Customer Service, Planning and Foreign Trade – Choco & Food; and previously in Ferrero as Supply Chain Development Manager BRA & South Cone. In the initial years, she worked for Pernod Ricard as a Logistics Planning and Project Manager and for Phillip Morris in Sales and Distribution Projects. She started her career as a Planning & Sales Coordinator in America Latina Logistics.

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Connect with the Guest:

Tania Heck Trotta: LinkedIn

Algunos de los aspectos más destacados del podcast:

1. Introducción de Tanya Heck Trotta
2. Comenzó su carrera aprendiendo en el campo de Transporte en ALL y gestionando proyectos en Ventas y Distribución en PMI. Cuéntanos sobre estos primeros años de tu carrera.
3. Posteriormente pasaste a Pernod Ricard como responsable de Planificación y Proyectos Logísticos, implementando un Proceso clave en la Cadena de Suministro que es el S&OP. Cuéntanos sobre esta experiencia y cómo afrontas la implementación.
4. Usted se mudó a Ferrero, en la industria del chocolate, como Gerente de Desarrollo de la Cadena de Suministro BRA y Cono Sur, responsable de las Soluciones de la Cadena de Suministro en el Cono Sur. ¿Qué tipo de experiencias puedes compartir con nosotros?
5. Llegó una nueva aventura con Mars como Supply Chain Solutions en el Cono Sur cubriendo la cadena de suministro de extremo a extremo para Brasil, un gran mercado. Cuéntanos sobre ello.
6. Durante estos años desarrolló sus habilidades en el ámbito de la cadena de suministro de bienes de consumo. ¿Qué habilidades consideras que desarrollaste y son claves para ser un profesional de Supply Chain?
7. Durante estas experiencias trabajaste también en el desarrollo de proyectos estratégicos, ¿cuál podrías compartir con nosotros y dejarle saber a la audiencia la barrera y estrategia que seguiste para ejecutarlo?
8. Te mudaste a la industria farmacéutica en J&J. ¿Cómo fue esta nueva industria y los desafíos que enfrentó al liderar la Región de Sudamérica?
9. Asumiste un nuevo desafío en Zoetis liderando la Región Sudamérica en la Cadena de Suministro. ¿A qué barrera se enfrentó y la abordó para innovar en su función?
10. En estos roles, estabas más cerca del cliente final. ¿Cuál es la relevancia e importancia de la experiencia del cliente y la gestión de la demanda para la cadena de suministro?
11. También te gusta enseñar. ¿Cómo lo compaginas con tu carrera?
12. Se le presentó un nuevo desafío como Director de Operaciones, Logística y Servicio al Cliente en General Mills. Cuéntanos sobre este nuevo rol.
13. ¿Por qué la Innovación es clave en la Función de la Cadena de Suministro, y específicamente en la tecnología y la digitalización?
14. ¿Cómo ves el futuro de la cadena de suministro?
15. ¿Qué recomendación y consejo darías a los profesionales para desarrollar su carrera en Supply Chain?
16. ¿Cuál es tu mensaje final para la audiencia?
17. ​Despedida

Some of the highlights from the podcast:

1. Introduction of Tanya Heck Trotta
2. You started your career learning in the Transportation field in ALL and managing projects in Sales and Distribution in PMI. Tell us about these initial years in your career.
3. Later you moved to Pernod Ricard as a Logistic Planning and Project Manager, implementing a key Process in the Supply Chain that is the S&OP. Tell us about this experience and how you deal with the implementation.
4. You moved to Ferrero, in the chocolate industry, as Supply Chain Development Manager BRA & South Cone responsible for the Supply Chain Solutions in South Cone. Which type of experiences can you share with us?
5. A new adventure came with Mars as Supply Chain Solutions in South Cone covering the Supply chain end to end for Brazil, a big market. Tell us about it.
6. During these years you developed your skills in the FMCG Supply Chain Umbrella. Which skills do you consider you developed and are key to being a Supply Chain professional?
7. During these experiences you worked also on developing strategic projects, which one could you share with us and let know the audience the barrier and strategy you followed to execute it?
8. You moved to the Pharma industry in J&J. How was this new industry and the challenges did you face in leading the South America Region?
9. You took a new challenge in Zoetis leading the South America Region in the Supply Chain. Which barrier did you face, and did you deal with it to innovate in your function?
10. In these roles, you were closer to the final customer. What is the relevance and importance of Customer Experience & Demand Management to the supply chain?
11. You also like to teach. How do you combine it with your career?
12. A new challenge came to you as a Director of Operations Logistics & Customer Service at General Mills. Tell us about this new role.
13. Why Innovation is key in the Supply Chain Function, and specifically in technology and digitalization?
14. How do you see the Future of the Supply Chain?
15. Which recommendation and advice could you give for professionals to develop their careers in Supply Chain?
16. What is your final message to the audience?
17. Farewell

Quote from the Episode:

About the Host:

The host, Xabier Basañez is a well-rounded Supply Chain expert, with end-to-end experience in different industries: FMCG, Logistics, 3PL, and Retail. He is a natural Processes synchronizer strengthening organizational operations. He loves to connect supply chain professionals to create spaces for discussion and analysis, focusing on LATAM & USA.

Alcott Global connects and upgrades the supply chain ecosystem by finding the right talent through executive search, developing talent through learning solutions, and meeting supply chain technology needs through a comprehensive crunch base marketplace.

The supply chain executive search has been our focus since the very beginning, offering recruitment services for top-tier supply chain roles at every level of the end-to-end supply chain: plan, source / procure, make, and deliver. Our consultants have years of experience in placing top talent, in North America, LATAM, Europe, the Middle East & Africa, and APAC, and besides speed, one of our biggest strengths is our network within the supply chain industry, and we capitalize on it to find the best solutions.

Through the years, we have grown as an organization and our offerings with it. One of our initiatives, the learning solutions- training and supply chain academy, is focused on transforming leadership- self-leadership, executive presence, influence capital, and business acumen. Through Supplify, we aim to match corporations with the top technology companies to solve their supply chain and logistics challenges with a focus on innovation and digital transformation.

We are in constant touch with the leaders in supply chain, inviting them to inspire the supply chain professionals in thought-provoking podcast episodes and events, and showcasing what is possible at the yearly Leaders in Supply Chain Awards.

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