It is the aim of every online business to satisfy their customers by providing them with high-quality products at competitive prices, while simultaneously ensuring that their purchases reach them in a timely manner. As more people start shopping online and their expectations continue to rise with every passing day, it has become increasingly difficult for e-commerce stores to find the right balance between customer satisfaction and profitability. With this in mind, our media partner, Parcel Monitor, has conducted a comprehensive analysis of the top (first-attempt) delivery rates around the globe in 2021.
The key findings are as follows:
- Contrary to popular belief, Asia had the highest overall delivery success rate of 97%.
- Most regions had similar delivery success rates on weekdays and weekends, with the exception of Oceania and South America.
- On Sunday, the United States saw a relatively lower success rate of 86.3% compared to the regional average of 93.9%.
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About Parcel Monitor
Parcel Monitor is the leading platform for e-commerce logistics insights. By leveraging on our data capabilities, Parcel Monitor creates an open space for the ecosystem to discover, collaborate and innovate.
Through data and the collective wisdom of the community, we believe we can inspire change in e-commerce logistics and deliver a better experience for consumers, merchants, and carriers.