#81: Supply Chain Orchestration and Customer Engagement

*Episode hosted by Andrei Palamariu*

In this episode, I had a great conversation with two amazing leaders, Jörg Junghanns and Matthias Hodel from Capgemini and Kuehne + Nagel, respectively, discussing the partnership between the two organizations focusing on supply chain orchestration. We talked about the partnership’s inception, emphasizing its global scale and the integration of logistics and supply chain operations. 

They highlight examples of how the partnership enhances supply chain performance, such as integrating logistics data with sales and operations planning to mitigate delays and improve factory operations. The conversation also covers the importance of data management, AI, and machine learning in optimizing supply chains and the role of the partnership in sustainability and risk management.

Listen to the full discussion here:

  • Stream by clicking here.
  • Download as an MP3 here.



Connect with the Guest:

Jörg Junghanns is the Global Vice President of Capgemini, leading the organization’s global capability, which is called the supply chain orchestration. He is also heading their European business for supply chain operations and is one of the initiators and leaders of the special partnership with Kuehne + Nagel.

Connect with Jörg Junghanns: LinkedIn

Matthias-Hodel is the SVP Global Head of Customer Development Integrated Logistics at Kuehne + Nagel Integrated Logistics, the organization’s 4PL business segment, where he is also the Global Head of Customer Development. Anything that relates to new customer engagements on a global level is under his area of responsibility. He is also working closely with Jörg Junghanns on the development and the setup of the partnership between Kuehne + Nagel and Capgemini, engaging with existing and potential customers.

Connect with Matthias Hodel: LinkedIn

Questions I Asked:

  • Can you share with us how the partnership between Capgemini and Kuehne+Nagel started?
  • How does the partnership come together to add value to the clients?
  • How do you practically manage all the data that you have from both Capgemini and Kuehne + Nagel?
  • How do you see AI or Generative AI work within this partnership and add value to the end client?
  • What’s your take on the topic of sustainability, and how do you approach it? 
  • How can you help supply chain executives with risk management or disruption management?
  • How do you see the partnership going forward?
  • What are some of the main things that the listeners should remember and take with them after listening in terms of the partnership between Capgemini and Kuehne + Nagel?

Show Notes:

  • [01:53] Can you share with us the journey of the partnership between Capgemini and Kuehne + Nagel? How it started? Why it started? And where are you currently?
  • [02:34] “While supply chain orchestration, we believe, is the future of global corporations. […] It is a sophisticated setup to establish and run. Yet we accomplished that, and we are proud to say that we’re the largest global supply chain orchestration capability on this planet.”
  • [03:43] Let’s talk about the value end because it’s clear that both organizations have tremendous capabilities. How does the partnership come together to add value to the clients?
  • [05:46] “We came up with a concept that integrates an upstream supply material planning with actual logistics execution, and at the same time, closely involving procurement operations and the procurement department.” 
  • [07:39] “Lead time visibility and lead time information on complex shipments across different modes, across different legs, into a material planner planning process. That’s something where we believe we can support companies in a way that they have not experienced before.”
  • [08:13] I’ve been talking with a lot of executives on data management, master data cleanliness, and all of that is difficult to maintain. How do you manage to do it practically?
  • [09:45] Usually, when people hear about these advanced technologies, the first keyword that comes to mind are AI and machine learning. How do you see AI or Generative AI work within this partnership and add value to the end client?
  • [15:34] What’s your take on the topic of sustainability, and how do you approach it? What are some results that you have seen?
  • [16:37] “We are in a situation where efficiency improvements like resulting from increased capacity utilization not only deliver cost savings but also lead to an improved that is reduced emission levels.”
  • [19:01] How can you help supply chain executives with risk management or disruption management? How can you help executives look ahead, figure out what’s the best next move, and how to mitigate disruption?
  • [24:05] How do you see the partnership going forward? What’s the future like for the partnership? And how do you know that it’s a success?
  • [26:23] What are some of the main things that the listeners should remember and take with them after listening in terms of the partnership between Capgemini and Kuehne + Nagel?

Quotes from the Episode:

About the Host:

A wonderful conversation with Jörg Junghanns and Matthias Hodel! I am your host, Andrei Palamariu, Founder of Supplify and Senior Director of APAC at Alcott Global. At Supplify, we are working on building a platform to connect the supply chain tech ecosystem. We match corporations with top tech companies to solve their supply chain and logistics challenges. If there is anything tech in the supply chain, contact me.

Alcott Global provides executive search solutions for key positions at all pillars of end-to-end value chains, from general management to overall supply chain operations, including executive and non-executive board roles.

On April 9-10, 2025, we are bringing together C-level executives from multinational companies to connect, collaborate, and innovate on a forum focused on business value creation.

Last September, we awarded the Top 30 Leaders in Supply Chain of 2024, recognizing their achievements in digitizing operations, decarbonization, and sustainability and creating a diverse and equitable environment for supply chain teams to thrive and excel.

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