(Image Source: Parcel Monitor)
As we head into the peak season for consumer retail, it becomes all the more important for retailers and e-commerce professionals to stay up-to-date with the latest trends in the industry. After all, holidays are a time when consumers are looking out for huge discounts and businesses make the majority of their profits.
On that note, Parcel Monitor has taken a closer look at what exactly consumers are expecting to see during upcoming peak shopping season. From the factors that drive customers’ purchase decisions to the channels they use to shop, this article covers all the latest consumer retail trends you need to know before the holidays get underway.
Key Highlights of the study include:
- 33% of shoppers would purchase again from the same store if there was a free returns policy.
- Omnichannel customers spend 15 to 30% more than their single-channel or multi-channel counterparts.
- Millennials are the most active group of online shoppers, with 19% of them shopping on a daily basis.
Check out the full article here!
About Parcel Monitor
Parcel Monitor is a community initiated by e-commerce logistics enthusiasts at Parcel Perform. We aim to inspire the e-commerce logistics ecosystem to create a better delivery experience for everyone.
Parcel Monitor offers free parcel tracking across 900+ carriers globally on a single platform. Leveraging on our data and technology, we capture consumer trends, provide market visibility and derive industry insights while fostering collaboration across the entire e-commerce industry.