(Image Source: Parcel Monitor)
There is no doubt that Artificial Intelligence (AI) and Machine Learning (ML) are two important technologies that are indispensable in almost every field, one of which being the retail sector. According to our media partner, Parcel Monitor, AI can be defined as “machines that can perform tasks requiring characteristics of human intelligence while ML refers to the “machine’s ability to learn based on input without being specifically programmed.
Here are the top 5 applications of AI and ML that every e-commerce business should take note of:
- Virtual Assistant for Freight Management
- Delivery Time Prediction for E-Commerce
- E-Commerce Product Recommendations
- Chatbots & Automated Customer Support
- Product Pricing Optimization
The role of AI and ML in e-commerce logistics is limitless; on top of increasing operational efficiencies, they have the power to enable more informed decision-making among business leaders. Read the full article to find out how leading brands including ByteDance, Parcel Perform and Fero.Ai have employed these new-age tools to propel their business forward.
About Parcel Monitor
Parcel Monitor is the leading platform for e-commerce logistics insights. By leveraging on our data capabilities, Parcel Monitor creates an open space for the ecosystem to discover, collaborate and innovate.
Through data and the collective wisdom of the community, we believe we can inspire change in e-commerce logistics and deliver a better experience for consumers, merchants, and carriers.