(Image Source: Parcel Monitor)
Indonesia’s e-commerce sector is one of the most dynamic and rapidly growing in Southeast Asia, fueled by a large and young population that is increasingly tech-savvy and connected to the internet. With over 270 million people, Indonesia offers a vast consumer base eager to embrace online shopping, facilitated by widespread smartphone usage and improving digital infrastructure.
As part of their “State of E-Commerce” series, Parcel Monitor looked into the current state of delivery logistics within Indonesia, covering the performance of major logistics carriers such as JNE Express, Tiki, and Lion Parcel, emphasizing their contributions to the industry. JNE Express, in particular, has been noted for its reliable services and wide-reaching network, boasting an on-time delivery rate of 97.4% and a first-attempt delivery success rate of 95.2% in Q4 2023.
Meanwhile, Tiki was recognized for achieving the fastest transit time in the region, averaging only 1.04 days per delivery, along with high-reliability metrics across the board. Lion Parcel, another key player, was praised for its extensive network that supports micro, small, and medium-sized enterprises, achieving a significant first-attempt delivery success rate of 97.0%.
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Your gateway to real e-commerce logistics data worldwide.
Parcel Monitor is a trusted source of e-commerce logistics insights – powered by real consumers’ order data. With a global network spanning 1078+ carriers, 170+ countries, and 60,000+ shipping routes, Parcel Monitor provides an accurate reflection of the e-commerce industry by tracking millions of parcels daily.
Parcel Monitor is recognized as a reputable data source within the global logistics sector, endorsed by prominent publications like The Washington Post and The New York Times. Additionally, we frequently collaborate with industry leaders such as Rakuten Insights, CBRE, Transport Intelligence, and eMarketer.
