How Transit Time Impacts Customer Satisfaction

How Transit Time Impacts Customer Satisfaction Featured Image

(Image Source: Parcel Monitor)

In the world of logistics and transportation, transit time refers to the interval needed for a shipment to reach its destination after being picked up from the point of departure. As many shipper surveys have shown, the length of transit time, along with its reliability are two of the most important variables influencing freight transport today. Moreover, reducing transit time is an excellent way to enhance customer experience since faster transit time would mean shorter waiting time for shoppers following an online purchase. Considering how time is money in today’s society, faster delivery would aid in both customer acquisition and customer retention in the long run.

According to our media partner, Parcel Monitor

  1. Longer transit time leads to more negative reviews. 
  2. Customers are willing to wait 2.5 times longer for international parcels.
  3. Generally, reviews focus on accuracy of parcel information, speed of deliveries, and quality of customer service. 

Check out the full article to find out more!

About Parcel Monitor 

Parcel Monitor is the leading platform for e-commerce logistics insights. By leveraging on our data capabilities, Parcel Monitor creates an open space for the ecosystem to discover, collaborate and innovate. 

Through data and the collective wisdom of the community, we believe we can inspire change in e-commerce logistics and deliver a better experience for consumers, merchants, and carriers.  




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