Building Customer Relationships in the E-Commerce World

Building Customer Relationships in the E-Commerce World Featured Image

(Image Source: Parcel Monitor)

There is no denying that COVID-19 has led to a surge in e-commerce amid slowing economic activity in the past two years. In spite of international borders reopening and physical retail gradually returning, many consumers today still prefer to shop online rather than in physical brick-and-mortar stores. With so many options available to customers these days, it has become more essential than ever for e-commerce businesses to set themselves apart from the crowd. One way to do this is by building long-lasting relationships with customers to secure their loyalty and trust.

As part of their latest Unpacking E-Commerce Logistics series, our media partner, Parcel Monitor sat down with representatives from Bold Commerce and to talk about the importance of building customer relationships in the e-commerce space. Is it possible for e-retailers to foster strong relationships with customers in the virtual world? How relevant is an online community to businesses in this post-pandemic era?

Check out the full article here to find out more:

About Parcel Monitor 

Parcel Monitor is the leading platform for e-commerce logistics insights. By leveraging on our data capabilities, Parcel Monitor creates an open space for the ecosystem to discover, collaborate and innovate. 

Through data and the collective wisdom of the community, we believe we can inspire change in e-commerce logistics and deliver a better experience for consumers, merchants, and carriers. 




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