(Image Source: Parcel Monitor)
In 2023, Southeast Asia is witnessing a dynamic shift in consumer behavior, driven by various factors that impact how people shop and make purchasing decisions. According to our media partner Parcel Monitor, sustainability has taken center stage in Southeast Asia as more and more consumers are prioritizing environmentally-friendly practices, with a significant focus on sustainable product packaging and ethical supply chain practices. In a similar vein, many consumers in the region are also increasingly inclined to support businesses involved in charitable causes.
Next, the demand for excellent customer service remains high, with a substantial number of Southeast Asian customers indicating they would readily switch to competitors if they encountered poor service. Positive online reviews and ratings play a pivotal role in shaping purchasing decisions, with most consumers relying on them to measure a retailer’s credibility. Additionally, effective product tracking, particularly with timely updates on parcel location and accurate delivery dates, is paramount for enhancing customer satisfaction and trust in the e-commerce sector, where reliability and predictability are highly valued.
Check out the full article for more customer behavior insights!
About Parcel Monitor
Parcel Monitor is a community initiated by e-commerce logistics enthusiasts at Parcel Perform. We aim to inspire the e-commerce logistics ecosystem to create a better delivery experience for everyone.
Parcel Monitor offers free parcel tracking across 1045+ carriers globally on a single platform. Leveraging on our data and technology, we capture consumer trends, provide market visibility, and derive industry insights while fostering collaboration across the entire e-commerce industry.
